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Does AI mention your business? Start with a repeatable check

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Your business did not appear in a ChatGPT answer. Before changing the website, I recommend checking what was asked and what came back. This guide explains how to record the check, repeat it and choose what needs attention.

TL;DR

  • Choose customer questions and save the exact prompts, complete answers, and test conditions.
  • Distinguish a company mention from a website link and a product recommendation.
  • Repeat the check over time. Your sample is not market share, and a mention does not establish an inquiry.

Test record: On 13 October 2026, Codex (AI) checked the example against the 24 records collected on 11 October, including denominators and overlap calculations. No new answers or business results were collected.

A measured example: 24 answers, two different observations

The Hebrew and English pilot collected two answers to each of six questions in each language on 11 October 2026: 6 × 2 × 2 = 24 Perplexity answers. Each category had a preselected tracked brand that was not named in the prompt. These are six different companies, not 24 checks of Nir Levi or of a single business.

ObservationPanel resultCalculationSupported interpretation
Mention of the category’s tracked brand24 of 2424 / 24 = 100%Each brand appeared in all answers for its category
Link to that brand’s official domain22 of 2422 / 24 ≈ 91.7%Two exports lacked an official-domain link
Recommendation or product-claim accuracyNot scoredNo calculated percentageNeither follows from a mention

The difference between the first two rows matters. The first English privileged-access answer listed CyberArk, but linked to its document at static.carahsoft.com. That is a brand mention without an official-domain link in the export. A single “present / absent” field would lose the distinction.

The same record lets you compare source sets. For each pair, the study divided shared hostnames by all distinct hostnames across both answers. The mean across 12 Hebrew–English pairs was 34.7%. Same-language repeats averaged 47.2%, so simply repeating a question also changed the sources. Language cannot be assigned as the sole cause.

I would use this record to choose a specific investigation: open the external source, identify the information it supplies and compare it with our product page. Keep the original prompt for the next repeat. Rewording it or adding the brand may support a different investigation, but cannot establish improvement on the same check.

The 24 observations as CSV · Answers, prompts and calculations. Collection and calculations used Codex assistance. This is a small, one-day, single-engine panel, not market share or a client result.

Start with a customer decision

Choose one product or service and one audience. Write five questions that audience might ask before getting in touch: questions about solutions, fit, alternatives, costs, and drawbacks. Start with questions that do not name your business. Keep branded questions in a separate group.

For illustration, a project-management software company could ask “Which tools suit a team of ten?” That requests product suggestions. “How should we choose a tool?” may produce advice without product names. Interpret each answer in the context of its question.

Record what actually appeared

For each check, save the tool, date, language, exact question, answer, and source links. Record whether web search was enabled when that information is visible. Distinguish three observations:

  • Mention: your company is named in the answer.
  • Citation or link: the answer points to a page on your website.
  • Recommendation: your company is presented as a suitable option for the need being tested.
Three separate signals in an AI answer: company mention, website link and recommendation for the stated need.
Explanatory diagram created for this guide. Record each signal separately, with the full question and answer. Open full size ↗

Repeat before drawing conclusions

You might run a weekly check, keeping questions and conditions as consistent as possible. Save answers that do not include your company too. Flag changes in wording, tool, or language so you can interpret differences later.

If your company appeared in three of ten answers, report exactly that. Do not label it ‘30% of the market.’ Look at actual visits and inquiries alongside your answer records. A mention does not establish that a customer arrived.

Turn an observation into a website task

Look for a specific gap: outdated product details, missing suitability information, or a page that makes the answer difficult to find. Address one gap and record the date of the change. Compare the next set of answers without assuming your edit caused every difference.

Google says its existing SEO foundations apply to AI Overviews and AI Mode. No special schema or new AI file is required. A supporting page needs to be indexed and eligible for a snippet, and inclusion is still not guaranteed. This guidance concerns Google’s search products.

Google Search Central: AI features and your website ↗

Sources & further reading

Sources checked on

How this article was created

AI involvement
AI-assisted drafting
Recorded tools
Codex
Last substantive update
Translation
AI-assisted translation
How AI is used on this site ↗

Put the method into practice: choose questions and collect answers with the AI visibility checker ↗

Open the AI visibility worksheet
Nir Levi

About the author

Nir Levi has worked in SEO since 2008. He founded Godrank in 2015 and Madrank in 2018, and advises SaaS companies, startups and large organizations on SEO, GEO and AEO. His approach starts with the business problem and available evidence, then develops priorities, tasks for the team and measurement suited to the question being investigated.

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